Chalem Systems Group: Success Stories: Boston Specialty Publishers

Boston Speciality Publishers
Picking Up the Pieces

he project started with great promise and ended up a sap on the company's resources. CSG took a new look at the company's goals and revitalized this stalled project.

Identification of expensive source problem

Plan of action to correct damage

Resolution to a long-term data concern

This prominent, successful printing company had originally hired a consulting firm to develop a new information system that would improve their cash flow by speeding their billing process. It would also help them serve their customers more quickly and accurately. Yet two years later, the consultants they had hired were many months late and had consumed more than twice their original budget. The system was not yet working, and even the parts that appeared to work did not live up to the client's expectations.

What the client needed was for someone, with no ties to or history with the project, to determine whether they should continue the project with the previous consultants, continue it some other way, or drop it entirely despite the enormous amount of money they had already spent.

CSG came in, figured out the problems hidden deep within the source code written by another consulting firm, and offered a concrete plan of action. CSG was able to identify in a few days what the client had agonized over for years.